FAQ

Pre-owned. Each piece is bought second-hand. Most come from people who held them for resale and used them little, if at all. The usual condition we sell is typically excellent.

Yes. We sell genuine pre-owned pieces only. Each piece is checked by us for authenticity. If what you receive is not authentic, we refund in full.

No. We are not affiliated with, endorsed by, or an official partner of the brands shown on this site. The names and marks belong to their owners.

We do not describe condition there. The site price is for a piece in the condition we usually sell: typically excellent. The exact piece is confirmed in chat. If it is not in that usual condition, we tell you first, offer a lower price or a discount, and only then send photographs and video.

Not necessarily. Product-page photographs may show the model, the colourway, or a representative example. The piece you receive is the exact item shown in the pre-shipment photographs and video and described in that chat.

Yes. Until you have approved the exact item in writing in chat, either side may cancel. If you have already paid, we return the amount paid, less any costs you asked us in writing to incur that cannot be recovered (for example a specific courier).

The site price is the item price in the currency you selected, unless we tell you otherwise in chat before you pay. Delivery within Thailand is paid by us and included in that price.

Yes, we ship worldwide. For other countries an extra delivery fee may apply; we tell you in chat before you pay.

Yes. Before we pack and ship, we send you photographs and video of the exact item that will go to you.

Yes. You may ask for more. We will provide extra photographs, including close-ups, extra video, and a view of the serial number or other identifying marks where the piece has them.

If the defect was not visible in the media you approved and we had not told you about it, we may refund a discount. That may not be a full-price refund.

If we shipped a different item than the one you approved, we refund. If the item is not authentic, we refund.

If the carrier confirms a problem we can verify — the parcel is lost, is not delivered, or arrives damaged in a way that was not in the approved media — we refund or send a replacement, at your choice. For damage, tell us within 48 hours of the carrier’s delivery record, with photographs of the packaging and the damage.

Usually within 7 days, and in rare cases within 10 days. If delivery takes longer than 10 days, we refund 20% of the order price.

We contact you at the email and messenger you give at checkout. We use your name, contact details, and delivery location only to fulfil the order, prevent fraud, and keep the records we need.